Page 39 - COPR-Oct 2017

Creating The Future Scorecard Toledo Performance Report

Springfield - October 2017
EXECUTIVE SUMMARY

Net Patient Revenue per wRVU Population Health Patients Domestic Admissions

Dollars, higher is better % of MSSP admissions, higher is better
Shane Hardy Nichole Clark Dr. Paul Buchanan Lee Syphus

$100 Actual 100% MTD
Budget Amazing patient care Patient story
$90 80%
Knowing that patients in poor heart health who complete Recently at Mercy Health Primary Care of Greenwich, a
$80 60% a Congestive Heart Failure (CHF) clinic have a 40% patient was having trouble maneuvering through the
reduction in readmissions to the hospital, Mercy Health doors while using specialized walking sticks. Patient Daniel
$70 40% has renewed efforts to connect more patients with this Ingram has cerebral palsy and uses walking sticks for
service. Mercy Health offers the only CHF clinics in the assistance. That means pushing open multiple doors is
$60 20% area with services at Mercy Health — St. Charles Hospital, often a challenge.
Mercy Health — St. Vincent Medical Center and Mercy
$50 0% Health — Tiffin Hospital. To make access easier, the CHF Daniel approached the team and suggested a handicap
button on the door, saying it would be beneficial for
Oct16 Nov16 Dec16 Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Oct16 Nov16 Dec16 Jan17 Feb17 Mar17 Apr17 May17 Jun17 team helps these patients by scheduling transportation, if himself and other patients like him. The team at Mercy
needed. Also, patients who are in the hospital for cardiac
care and who are identified as CHF candidates are visited Health addressed his suggestion right away and
immediately contacted management to install a handicap
Primary Care Provider Recruitment RN Voluntary Turnover Rate before they are discharged and educated about the button. Within a few months, construction started and a
benefits of this service.
Net new providers, higher is better Annualized rate, lower is better handicap button was placed in the office.
Dr. Paul Buchanan Lee Syphus Elaine Storrs Bess Sprockett Operational excellence The team at Mercy Primary Care of Greenwich, Tammy

6 6 20.0% MTD As the only Neurocritical Care service in the system, Mercy Mills, Annette Campbell, Kathy Stevens, Kelly Shaarda and
YTD Health — Neuroscience Institute at St. Vincent Medical Bill Back, MD, would like to honor Daniel Ingram. Thanks to
5 5 2017 Target Center continues to create innovative ways in order to Daniel’s recommendation, access to this office is now
Above Target more efficient for patients and visitors.
4 address our patients’ needs. We now have full-day
4 Below Target 15.0% coverage of Neurointensivists with 100% inpatient
3 attending responsibility. The industry is moving toward
3 this model as it allows more physician interaction with the
2 10.0% Clinician story
2 patient. Additionally, St. Vincent will be the only hospital in
1 northwest Ohio with fellowship-trained Neurocritical care Gohar Ghazarian, MD, is a primary
1 attending physicians for day shift coverage. care physician specializing in
0 5.0% wellness checks, routine exams and
-1 0 Oct16 Nov16 Dec16 Jan17 Feb17 Mar17 Apr17 May17 Jun17 Jul17 Aug17 Sep17 Creating the future general treatment of adults. She has
experience as a hospitalist and is a
-2 -1 Mercy College of Ohio’s fall 2017 undergraduate multi-lingual medical interpreter.
APP Physician enrollment has increased by 4%, marking this a record Dr. Ghazarian earned her medical
enrollment for the College. The 25% tuition discount
Providers with Ambulatory Encounters Left Open > 7 Days available to Mercy Health employees has led to an increase degree from Yerevan State Medical
University in Armenia and
# of providers with > 30 encounters open > 7 days, lower is better in employee enrollment across all regions. In fact, our completed her Internal Medicine
Dr. Paul Buchanan Nichole Clark employees have become the majority of students enrolled residency at Mount Carmel Medical
in Mercy College’s online programs. Additionally, the fall
8 MTD 2017 semester is a special time for the College, as it Center in Columbus. She is certified by the American
Board of Internal Medicine.
Target celebrates 100 years of teaching in the Northwest Ohio
6
community — 75 years as Mercy School of Nursing and Dr. Ghazarian is committed to providing every patient with
25 years as Mercy College of Ohio. Today, Mercy College compassionate care and represents Mercy Health’s
4
offers several healthcare programs at both the Mission, values, and promise. She acts with honesty,
undergraduate and graduate level. The college offers integrity, and ethics; forming a foundation of trust
2
both school-based and online learning, with online maintained with those she serves.
0 learners coming from 26 states across the U.S. Dr. Ghazarian practices as Mercy Health — Plymouth
Primary Care, 25 Spring St., Plymouth, OH.
-2
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