Page 15 - COPR-Oct 2017

Kentucky Performance Report

EXECUTIVE SUMMARY

Amazing patient care Patient story

As part of the initiative to lower admissions per 1,000 for Lois is very diligent about keeping up with her
our Mercy Health Select populations, a CHF-Solution mammograms. She has fibrocystic breasts which is
Implementation Team (CHF-SIT) was formed in tissue that feels lumpy in texture. “Because of my
September in order to create and implement a process to condition, a second mammogram was very normal for me,
help patients with CHF to receive the right care in the right so I wasn’t worried when doctors ordered one, along with
place at the right time. CHF patients are high-risk for an ultrasound and a biopsy,” she said. She couldn’t have
potentially avoidable hospital admissions. Our goal is to been more surprised when Dr. Daniel Howard told her the
provide a standardized process for both outpatient and news. “He said, ‘you have cancer, but it’s not going to kill
inpatient CHF needs. The CHF-SIT is currently focused on you’,” added Lois. “That was all I needed to hear. I didn’t
identifying the CHF patient in the inpatient setting so that hear anything else after that. I knew I could beat this.”
the right team and protocols will be put into place even if Lois had surgery, completed 17 radiation treatments and is
the primary reason for admission is not CHF. doing great. Nurse Navigator, Courtney Leneave, helped
navigate Lois through her breast cancer journey through
Operational excellence a free program called Beads of Courage. “This is where we
meet and build a necklace of handmade beads that
Mercy Health Physicians-KY partnered with the Mercy
Coding Department and Dr. Jeffery Schneider (Mercy represents her breast cancer journey,” said Courtney.
Health’s Medical Director of Physician Revenue Cycle) to “Beads of Courage has allowed us as Navigators to
provide coding education sessions for all employed develop a much deeper relationship with our patients.”
providers. Dr. Schneider and team provided primary care Lois shared her sentiments. “Courtney made me feel
and specialty sessions, with additional break-out sessions so loved and I love my beads. When people come to visit,
for specialty-specific questions. Over 100 providers and I explain to them what each bead means. It’s a
staff attended the five sessions hosted at Lourdes and beautiful story.”
Marcum and Wallace. Provider feedback was positive, as
they found the sessions extremely informative.
Clinician story
Creating the future
Mercy General
Lourdes is seeing a 5% increase in hospital admissions and Surgery’s Daniel
advanced imaging visits are exceeding budget by 13%. Howard, MD,
Our team has developed a service line-centric strategic recently returned
planning process that allows operators to highlight three from Dallas, Texas
to five operating metrics that align with key revenue where he served as
drivers. The process, referred to as SKIPE (situation, key part of the
driver, intervention, progress, and evaluation), pushes our distinguished
highest priority metrics into a comprehensive dashboard Faculty of the
that serves as the foundation of our weekly Creating the School of
Future Council (CFC) meetings. The one-hour meeting is Oncoplastic Surgery (SOS). The program is recognized as
fast paced and focuses on execution of revenue initiatives. one of the first and most comprehensive surgical courses
Outside of the weekly CFC meetings, each operator teaching advanced techniques in breast cancer surgery
reports to the executive team directly in a two-hour known as oncoplastic surgery. The school brings together
quarterly strategic planning and operations review. experts from around the world and across the nation to
learn the various aspects of oncoplastic surgery. This year,
Dr. Howard was invited to teach the course after having
attended the course previously and receiving his
educational certification.

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